Shipping policy

Shipping Policy

Thank you for shopping with Phoenix Mobile.

Delivery Areas

We provide delivery services across all Emirates of the United Arab Emirates.

Delivery Time

* Orders are delivered within 1 to 3 business days after order confirmation.
* Delivery times may vary depending on the customer’s location and product availability.

Shipping Fees

* Free shipping on orders valued at AED 150 or more.
* A AED 20 shipping fee applies to orders below AED 150.

Order Processing

Orders are processed after confirmation. Orders placed during weekends or official public holidays will be processed on the next business day.

Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, such as weather conditions, logistics issues, or official public holidays. Customers will be notified if any significant delay occurs.

Receiving Your Order

Please inspect your order upon delivery. If you receive a damaged item or an incorrect product, please contact us immediately for assistance.

Contact Us

Email: info@phoenixmobilestore.com

Phone: 00971 52 187 9794

Location: Dubai, United Arab Emirates